Once you placed your order we will process it on the day of receipt, if received between 9am and 12pm. Your dispatch confirmation, included with a track & trace code, will be sent to the email address on your online account. All orders are shipped through “Packlink.es”. They are fully insured.
We accept orders from all countries in the world unless the transport company says otherwise. So we evaluate each purchase individually.
For clients living outside of the EU we will ask the Identification document number (passport, National ID card or driver´s license). International customs ask us to fullfil a form for every package we send out of the EU with the identification of the product and the recipient. Without it we will not be able to ship your purchase.
Please note we DO NOT ship orders on Sundays and Bank Holidays. Although we use all reasonable means to ensure that your order is delivered within a specified time, we cannot accept any responsibility for late deliveries due to circumstances outside of our control. We will do our best to inform you of any unexpected delay. For remaining questions please contact us by email at firstname.lastname@example.org or by phone: +34 603199498 or 931793108.
In the unlikely event you are unhappy with your received goods we will happily issue a replacement or refund, provided the item(s) is/are returned within 14 days of receipt, unworn, complete with all original tags, and in original and resalable condition.
To return your order, please access to the Urban Shepherds RETURNS PAGE.
Attention: do not send the goods before you contact us for further instructions!
We recommend you to do it with a delivery courier and never with the National Post. This is due to the fact that the "Correos", the Spanish National Post Service, does not give an effective service and numerous times the packages got lost or were sent to the wrong address.
Once we received the returned goods we will send you a confirmation email. After you have returned your items properly, we will check your order and exchange your goods or refund you the money as soon as possible.
In the case you would like to change your goods we will contact you after receiving your package on the availability of your requested size. If your size is not available anymore, we will contact you by email via which you can choose another item or a refund. The overall expected time for an exchange can be up to 7 working days from us receiving the item.
Please note that you are responsible for the cost of returning an item to us. If you are returning an item for a refund, we will refund you the full amount MINUS our original delivery cost.
If a product is “Aged by Fire” for you on request, this also means that it is not for sale to another customer. Therefore it is not returnable. For this we ask your understanding.
Obviously, our goal is that you never want to return a custom made product. When we age a special pair of boots for you, we spent about half an hour, doing this work of great detail and without charging anything for it.
We will then ask you, before making your purchase, be sure of your size. For that we will ask you to measure your feet and compare it with our “Size Chart” presented with every product. If you still have any doubts about this, do not hesitate to contact us. We will help you to find your perfect fit!
For remaining questions please contact us by email at: email@example.com